Terms & Conditions

Production time:

Each item is designed, created, and shipped from Montreal, Canada. Please allow 2-3 weeks for production (this time may be less if the item is in stock) plus shipping time. If you need an estimated shipping date or a rush order, please e-mail us and we will do our best to meet your request.

All prices are listed in US Dollars ($ USD). 

Shipping:

All shipments are made with FedEx, UPS, Purolator, or Canada Post with a tracking number.

Rates & approximate shipping times after production are as follows:

  • Canada: 2-7 business days  
    • Free Shipping
  • United States: 10-14 business days 
    • $ 25 for purchases from $ 249
    • Free shipping for purchases of $ 250 and more
  • International: 10-24 business days
    • $ 45 for purchases from $ 499
    • Free shipping for purchases of $ 500 and more

Payment & Taxes: 

All transactions are securely processed via Shopify payments.

For purchases made in Canada: applicable taxes and duties at the delivery location will be automatically added during checkout.

For international purchases (excluding Canada): taxes are not collected at the time of purchase and may be claimed by the delivery country’s customs upon receipt of the goods. We recommend that you inquire about the delivery country’s taxes and duties before you make your purchase.

We guarantee the preparation of export papers by customs brokers affiliated with the Canadian Jewellers Association, but we are not responsible for customs hold time.

Refund policy: 

Please note that all transactions are final. If you wish to make an exchange, you must return the jewelry in perfect condition within 7 days of receipt. The shipping cost are at your expense. Feel free to contact us for any questions before placing an order at victor@benaderette.com.

We recommend a confirmation of your finger size for rings and/or the diameter of your wrist for bracelets prior to placing your order. We cannot issue refunds; once an order has been placed, we put it into production and it cannot be canceled.

If the piece you receive is defective or damaged, you must contact us as soon as possible and return the item within 7 days of receipt. We will make the necessary repairs and return it to you. We reserve the right to refuse unreasonable return requests.

If you need to change the size of the ring or its design after buying online, please contact us within 4 hours of ordering. Once 4 hours have passed, we will no longer accept the changes.

Please be aware that the jewelry will be designed specifically for you and our craftsmen begin their work quickly following your initial request. Any major changes requested would therefore require restarting their work from the very beginning. Only minor changes can be accepted (e.g., a slight size adjustment; too great a size difference would require starting from scratch.) Thank you for your understanding.