FAQ

Do you ship all over the world?
Yes, we offer a secure delivery service with tracking for all destinations worldwide. Please refer to the "Terms" section.

Do you charge taxes?
This depends on the place of delivery. Please refer to the "Terms" section.
 
For purchases made in Canada: yes, at checkout. For international purchases (excluding Canada): no, taxes will not be collected at the time of purchase and may be claimed by your country’s customs upon receipt of the goods. We recommend that you inquire about applicable taxes and duties in your country before your purchase.

Why don't you accept refund?
Satisfaction is the heart of our business, but we are not able to keep precious, custom-made jewelry indefinitely. Each piece is meticulously inspected before shipment, and we make sure that the jewelry and its sizes are in accordance with the order received.

However, if damage occurred during transport or if it's stolen, your jewelry would, of course, be replaced after the inquiry of the shipping company. Please contact us upon receipt with photographs of the damage. 

We invite you to contact us with any questions before making your purchase at victor@benaderette.com.

How are diamonds chosen, and how much do they cost?
We offer a stone brokerage service in which we seek out the most beautiful stone to match your criteria and your budget. Each request is unique and requires search time. Through this approach, we guarantee a personalized service that will meet your expectations. Following our search, we will gladly send you a list of diamonds corresponding to your criteria, along with their respective prices. If you are not familiar with the characteristics of diamonds, please refer to our website www.benaderette-diamond.com

We offer diamonds of all shapes and weights in D-E-F-G-H-I colors and IF-VVS-VS-Si1 clarities. Canadian diamonds or Forevermark are available upon request. Our diamonds of 0.30 ct and over will be delivered with their original GIA Certificate, and the certificate number will be laser-engraved on the stone.
 
The default diamonds on the Engagement Ring product sheets are all certified by the GIA: Color G / Clarity Vs2 / Non-Fluorescent, and for round diamonds: Excellent cut. We therefore guarantee a good quality to price ratio on stones with no visible inclusions and a clear color. Don’t hesitate to contact us for more information at victor@benaderette.com.

Is it possible to buy an engagement ring online?
Yes, and we make this experience simple and highly satisfying. Just make your selection from our offered models, then choose the diamond weight. At checkout, you will need to specify the finger size in the message section (if you don’t know it, please use the tool available here).

The default diamonds are all GIA certified Vs2-G-Non-fluorescent. Our round diamonds are exclusively Excellent cut. We remain at your disposal to communicate with you and to offer you personalized service, so please don’t hesitate to write to us with any question!

Are your stones and diamonds ethical?  
It is essential to us to work in a transparent way: diamonds over 0.30 ct are compliant with the Kimberley Process. Diamonds come with their original GIA certificate and each has a laser-engraved identification number. Smaller stones are purchased in Montreal from suppliers registered with the CJA (Canadian Jewelers Association). 

All of the colored stones we sell are accurately described to the best of our knowledge. Our descriptions include the type, size, weight, shape, color, and origin of the gem. We guarantee that all of our stones are natural gems.

How is BENADERETTE jewelry made?
After the selection of art direction and stones, the creation of a piece of BENADERETTE jewelry requires the expertise of : 3D designer, senior jewelry craftsman, and stone setter. Each one has their talent.
We offer crafted jewelry that is comfortable, meets the highest standards of quality, and is made to last for life. 

Where is BENADERETTE jewelry made?
The design, the manufacture of the jewelry, as well as the packaging are done entirely in Montreal, Canada.

I don’t know the size of my finger. How do I measure it?
You can use the free and easy-to-use tool available at: https://findmyringsize.com.

I would like to give a piece of jewelry as a gift. Will it be delivered to me in an appropriate box? 
Of course! All of our jewelry is delivered in an elegant box custom made for your jewelry. Ready to go in a protective bubble envelope for secure shipping. Don’t hesitate to contact us if you want to add a message or for another special request. 

What is the best way to care for my jewelry? 
Bright polished sterling silver jewelry can develop a patina and darken over time. The best way to take care of your jewelry is to clean it gently with a soft jewelry polishing cloth to bring back the shine and original brightness. Do not use toothpaste or other chemical silver cleaners. 

To keep your jewelry in the best condition, please do not shower or sleep with it, or put it pell-mell in a jewelry box. Do not apply cosmetics and other chemicals to the jewelry. As silver and gold are soft metals, they are prone to scratching, so extra care should be taken.